Article 5 of 6

Customer Support and Reliability

The next step in our CDN blog series is to examine the importance of reliable customer support for maintaining optimal CDN performance. This article examines the support systems of Cloudflare and Akamai, highlighting their strengths and areas of excellence.

 

Cloudflare’s Support System

Cloudflare provides extensive support options, including:

– Documentation and robust online community

– 24/7 support via chat, email, and phone

Cloudflare ensures that users have access to help whenever needed, contributing to its reputation for reliability.

 

Akamai’s Customer Support

Akamai offers excellent support tailored for enterprises, featuring:

– Dedicated account representatives

– Onboarding support

Akamai’s support is designed to help large organisations integrate and manage their CDN services effectively.

 

Support Comparison

– Cloudflare: Extensive documentation and 24/7 support suitable for organisations of all sizes.

– Akamai: High-level support for enterprises, ensuring smooth integration and operation.

 

Conclusion

Both CDNs provide strong customer support, but Akamai offers more personalised services for large enterprises. Look out for our final article, where we will discuss how to choose the right CDN for your business.

 

Find out how we can help you choose the right CDN for your organisation

Contact us today on 0113 341 0123 or book a free consultancy session with us here